Ben Chesser is the Founder and CEO of Coniq and has pioneered the advancement of digital engagement and customer technology in the shopping-mall sector. Through Coniq, he has consistently brought new innovation into the industry, delivering market-leading engagement, CRM, and loyalty solutions for many of the world’s leading malls and retail destinations.
Ben is widely recognised as an industry leader and is a regular contributor to panels, forums, and industry organisations focused on the future of retail and retail real estate. He works closely with mall operators, investors, and retail groups to help drive the long-term success of this critical sector—bridging technology, commercial performance, and real-world operations.
More recently, Ben has been focused on harnessing the power of advanced AI models and bringing that technology squarely into the retail real estate environment. His approach is firmly rooted in practice, not theory: applying AI to deliver meaningful personalisation, intelligent engagement, and measurable commercial impact for shopping centres, retailers, and brands. Ben is particularly drawn to working with ambitious partners who want to genuinely transform their businesses—creating experiences that delight shoppers, empower brands, and redefine what modern physical retail can achieve.